FAQ

How do I send my photo?

During the ordering process you can upload your photo directly to our server, or if you would prefer you can email or post us your photo along with details of any special requirements, such as cropping, retouching and red-eye removal. You will then receive a confirmation email once we have received your image and checked that it is suitable for printing.

Our printing specifications and process?

Our Printing
We offer both prints on Canvas and self adhesive wallpaper. The maximum size is determined by our printer which is a state of the art Epson Pro 44” printer using K3 pigment inks. Both Canvas Photos and Wallpapers can be printed up to 1m wide/high by up to 18 metres. If you wish to have a framed canvas longer than 3 metres then please contact us to discuss the feasibility of your requirements.

Coating
Since there is no glass to protect the canvas print when stretched over a frame, we protect the print with two layers of UV stabilising and scratch resistant coating. This not only improves the handling of the print but also increases the fade resistance, which is already many decades because of the 100% cotton used for the print. The light fastness of the coating is rated at more than 75 years.

Stretching the Canvas
After the artwork is printed it is fixed to a wooden frame (stretched). Unless otherwise specified, a gallery style is used and the print is wrapped around the frame. No additional framing is required as it will arrive to you ready  to hang.

Packaging
Last but not least we take the utmost care when preparing the print for delivery. The print  is wrapped in bubble wrap along with protective cardboard to keep it safe during transport.

How long does it take?

Canvas printing and framing takes 2 to 3 days and then please allow up to a week for courier delivery around Australia depending on your location. The average turnaround time for a canvas photo is 5 – 10 working days for orders within Australia. International Orders will be shipped within 4 working days and delivery will take approximately 1 to 2 weeks depending on the destination.

What type and size of files can be used?

Images from your camera may be uploaded to your computer and sent to us via uploading directly to the site or via email.Otherwise you can burn your images onto a disk and post it to us.

Each image is different and as a rough guide, for a canvas print the file size of your photo file should be a minimum of 200Kb, for a wallpaper it should be several megabytes. The size of your file may impact on the size of the canvas or wall it can be printed on to. For best photography results please make sure that your camera is set to use one of its highest quality settings. If you are unsure please email us your image for advice on the size it can be printed.

Images should be in JPG, TIFF, PDF, or PSD format.

What freight methods are used?

All our prints are delivered  by TNT. Toll Ipec. StarTrack Express or Australia Post to ensure a quick, safe and reliable transportation service. Delivery is provided free Australia wide.

How do I size my photo file correctly?

We can resize your photo for free, or if you would like to prepare it yourself, please make sure it is in JPG, TIFF, or PDF format, at a resolution of 180dpi or greater and please add the following lengths to each side of your canvas size to allow for the photo to be wrapped around the frame.

  • 2.8cm (1.1″) for 1.8cm frames
  • 4.0cm (1.6″) for 3.2cm frames

What payment methods are available?

Payment can be made via Pay Pal, Direct Deposit or via Mail. Pay Pal will accept Visa and Master Card payments. Bank and personal cheques must clear for orders to proceed.

Can a cropped part of a photo be printed?

If you would like to print a particular portion of your photo then please send us the image file and a detailed description of what you would like and we will crop it to the desired size.

What are the different wrap styles?

You have 3 different options of wrap styles for your canvas as follows:

  • Gallery – The edges of the photo are wrapped around the sides of the frame.
  • Mirrored – The edges of the photo are mirrored to wrap around the sides of the frame.
  • Stretched – The edges of the photo are stretched to create a blur around the frame.

With both Mirrored and Stretched your entire photo is kept on the front of the of the canvas. With Gallery wrapping the edges of the photo will be carried around the sides of the frame.

 

What does the price include?

The quoted prices include printing, stretching, framing, packaging and freight for your print. International orders will attract an additional fee which is displayed during the checkout process. All of our prices include GST. If you are not satisfied with the quality of our printing services we offer a money back guarantee.

Bulk Orders

If you would like to order multiple canvas photos then please contact us with details of your requirement and we will be happy to offer you a highly competitive rate.

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